Director of Hospitality Operations

• Lead and manage the entire Hospitality Operations function.
• Maintain full visibility of daily operations, including occupancy, arrivals, departures, guest itineraries, service appointments in all aspects (client related and Back of House/Facility), and ongoing client requirements.
• Ensure smooth execution of all operational activities and client services.
• Act as the primary operational leader for hospitality-related matters and decision-making.
• Foster a culture of accountability, professionalism, responsiveness, and service excellence.

• Maintain a thorough understanding of all active clients, their preferences, expectations, and individual requirements.
• Oversee the complete client journey and ensure a consistently exceptional experience across every touchpoint.
• Anticipate client needs and proactively address challenges before they impact the client experience.
• Regularly review service standards and identify opportunities to further elevate the client experience.

• Lead, coach, and develop the Hospitality Operations team through a hands-on, leading-by-example approach.
• Conduct regular one-to-one meetings, performance reviews, and development discussions.
• Promote strong communication, collaboration, and ownership across all teams.
• Support recruitment, onboarding, training, and succession planning initiatives.

• Conduct regular inspections of all villas and operational areas.
• Ensure properties are consistently maintained to the highest standards of presentation, cleanliness, functionality, and client readiness.
• Monitor the condition of interiors, furnishings, equipment, and infrastructure.
• Work closely with Facilities and Maintenance teams to ensure all technical systems are fully operational and preventive maintenance programs are executed effectively.
• Ensure established standards are consistently met while identifying opportunities to further enhance quality and presentation.

• Oversee the performance and coordination of Housekeeping, Concierge, and Facilities related activities.
• Support teams in resolving operational challenges efficiently and professionally.
• Ensure clear communication and seamless collaboration between departments.
• Monitor service quality and operational consistency across all client-facing functions.

• Work closely with the Head of Culinary Experience to ensure culinary services are fully aligned with client expectations, BIO-R requirements and overall hospitality standards.
• Maintain visibility over culinary-related client feedback, preferences, and service delivery.
• Support the ongoing development of exceptional dining and lifestyle experiences.

• Partner closely with the Head of Transportation to oversee transportation operations and service standards.
• Ensure transportation services are reliable, well-coordinated, and aligned with the overall client experience.
• Support operational planning and continuous service improvements within the transportation function.

• Strengthen and further develop the relationship between Hospitality and Medical Operations.
• Ensure effective communication and coordination between both divisions.
• Support processes that enable a seamless client experience across all operational touchpoints.
• Act as a key stakeholder in maintaining alignment between client services and medical services.

• Manage operational budgets and monitor departmental spending.
• Implement effective cost-control measures while protecting service quality and client satisfaction.
• Work closely with Procurement to oversee purchasing activities, supplier relationships, and inventory requirements.
• Identify efficiencies and opportunities for responsible cost management.
• Remain responsible and accountable for given budgets and expenses

• Drive continuous improvement across all areas of Hospitality Operations.
• Review existing procedures, standards, and workflows on an ongoing basis.
• Introduce new standards and operational enhancements where appropriate.
• Ensure the organization continues to evolve in line with client expectations and best practices within the luxury hospitality sector.

• Proven leadership experience within luxury hospitality, private estates, ultra-luxury resorts, high-end residential operations, or comparable environments.
• Strong operational expertise across guest/client services, housekeeping, concierge, Food & Beverage, facilities, transportation, and service delivery.
• Exceptional attention to detail and organizational skills.
• Ability to lead large teams while remaining actively involved in daily operations.
• Strong financial awareness and commercial understanding.
• Excellent communication and stakeholder management skills.
• Service-oriented mindset with a commitment to operational excellence.
• Comfortable working in a dynamic, fast-paced, and highly personalized client environment.

We offer a unique leadership opportunity in an exclusive luxury hospitality environment with an international clientele. Join a professional and dedicated team where you can shape operational excellence, elevate service standards, and make a meaningful impact.

Please click to apply or send your application in English with a letter of motivation, your CV, references and/or letters of recommendation to: jobs@atriumgroup.ch

(Recruitment takes place via our partner The Kusnacht Practice AG)